Are you a customer-focused professional with exceptional interpersonal and communication skills? Do you thrive in a fast-paced healthcare environment where delivering outstanding patient experiences is a priority?
AAR Healthcare Uganda is seeking dynamic, courteous, and highly organized Front Desk Officers to join our team.
Key Responsibilities
Welcome and attend to patients and visitors in a professional and friendly manner.
Register patients and accurately capture patient information.
Schedule appointments and coordinate patient flow.
Handle telephone and email inquiries promptly and professionally.
Receive and process payments in line with established procedures.
Maintain accurate patient records while ensuring confidentiality.
Liaise with clinicians and other departments to ensure seamless service delivery.
Resolve customer concerns promptly and escalate where necessary.
Perform other administrative duties as assigned.
Minimum Qualifications & Experience
Applicants must possess:
A Bachelor’s Degree from a recognized institution.
Excellent customer service and communication skills.
Strong interpersonal and relationship management skills.
Good computer literacy, including proficiency in Microsoft Office applications.
High level of integrity, professionalism, and confidentiality.
Ability to work under pressure in a busy healthcare environment.
Previous experience in a customer-facing or healthcare environment will be an added advantage.
What We are Looking For
The ideal candidate should demonstrate:
A warm and welcoming personality.
Excellent organizational and multitasking abilities.
Strong problem-solving skills.
Attention to detail.
A patient-centered approach to service delivery.
Ability to work effectively both independently and as part of a team.
How To Apply
Interested candidates who meet the above requirements should submit a detailed Curriculum Vitae (CV) and a Cover Letter via email to: recruitment@aar-healthcare.ug
Subject Line
Application for Front Desk Officer – Preferred Duty Station (Entebbe/Kabalagala)
