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Privacy Policy
1. Introduction
AAR Healthcare Uganda Limited, a subsidiary of AAR Healthcare Holdings Limited, is committed to protecting your privacy and ensuring the confidentiality of your personal data. This privacy policy outlines how we collect, use, and protect personal data provided through our website. It applies solely to information collected via our website and not to any other data collection activities.
2. Purpose of Data Collection
The information we collect is used for the following purposes:
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To manage and respond to inquiries, bookings, feedback, and surveys made via the website.
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To improve the services provided on our website and ensure a better user experience.
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To communicate relevant updates and offers related to AAR Healthcare services, which users can opt out of at any time.
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To comply with legal requirements and regulations under Uganda's data protection laws.
3. Types of Personal Data Collected
We collect the following types of personal data from users interacting with our website:
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Contact Information: Name, email address, phone number.
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Demographic Information: Age, gender, location (where provided).
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Health-related Information: Limited to health queries and data provided by users for specific purposes such as appointment booking or feedback, and only when voluntarily provided.
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Booking and Feedback Data: Information collected during appointment booking, survey responses, and any feedback provided by users.
We do not collect sensitive personal data unless it is necessary for specific purposes, such as health-related queries or feedback forms.
4. Data Protection Principles
AAR Healthcare adheres to the following data protection principles:
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Lawfulness: Personal data is processed lawfully, fairly, and in a transparent manner.
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Purpose Limitation: Data is collected for specified, legitimate purposes and not further processed in a manner incompatible with those purposes.
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Data Minimization: Data collected is adequate, relevant, and limited to what is necessary for the purposes for which it is processed.
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Accuracy: We take reasonable steps to ensure that the data we collect is accurate and up to date.
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Storage Limitation: Personal data is kept in a form that allows identification of data subjects for no longer than is necessary for the purposes for which it was collected.
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Integrity and Confidentiality: Data is processed securely, protected against unauthorized or unlawful processing, and against accidental loss, destruction, or damage.
5. Lawful Basis for Processing Personal Data
AAR Healthcare processes personal data on the following lawful bases:
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Consent: When you provide consent for processing (e.g., through booking forms, surveys, or feedback portals).
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Contractual Necessity: To process data necessary for the performance of a contract (e.g., booking appointments).
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Legal Obligation: To comply with any legal obligations that apply to our services.
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Legitimate Interests: To improve our services and for marketing purposes, provided these do not override your rights and interests.
6. Data Subject Rights
As a data subject, you have the following rights:
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The Right to be Informed: You have the right to be informed about the collection and use of your personal data.
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Data Access: You can request access to the personal data we hold about you.
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Right to Rectification: You can request corrections to any inaccurate or incomplete data.
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Right to Restrict Processing: You can request that we restrict the processing of your personal data under certain conditions.
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Right to Erasure: You can request the deletion of your personal data, except where processing is required for legal obligations or other valid reasons.
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Right to Object to Processing: You have the right to object to the processing of your personal data for marketing or other purposes.
To exercise these rights, please contact us at customercare.ug@aar-healthcare.ug.
7. Security of Personal Data
We have implemented appropriate technical and organizational measures to safeguard the personal data we collect from unauthorized access, loss, misuse, or disclosure. Our website is secured with SSL encryption, and access to personal data is restricted to authorized personnel only.
8. Sharing and Disclosure of Personal Data We do not sell, rent, or trade your personal data to third parties. However, we may share your personal data with trusted service providers who assist us in operating our website and conducting our business. These third parties are bound by confidentiality agreements and are not authorized to use your data for any other purpose.
We may also share personal data in the following circumstances:
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With Service Providers: For administrative, booking, and feedback management purposes.
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Legal Requirements: If required by law, regulation, or legal process to protect our rights, property, or the safety of individuals.
9. Retention of Personal Data
Personal data collected through our website will be retained for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. If you request deletion of your data, we will ensure it is removed from our records unless retention is required for legal purposes.
10. Data Transfers Outside Uganda
We do not transfer personal data outside of Uganda unless we have ensured that adequate data protection safeguards are in place, or we have obtained your consent.
11. Consent Withdrawal
Where communication with you is based on your consent, you have the right to withdraw that consent at any time by contacting us at customercare.ug@aar-healthcare.ug. Withdrawal of consent will not affect the lawfulness of processing prior to your withdrawal.
12. ICT Systems and Security
We maintain high standards of security for our ICT systems to ensure the integrity and confidentiality of personal data. This includes regular audits, system updates, and access controls to prevent unauthorized access or loss of data.
13. Contact Us
If you have any questions or concerns about this privacy policy or how we handle your personal data, please contact us at:
AAR Healthcare Uganda Limited
AAR Plaza Plot 80, Buganda Road,
Kampala, Uganda.
Tel: +256 417896800
Email: customercare.ug@aar-healthcare.ug
